Shipping Policy

At this time we only ship to the US. Our shipping department can ship to any street addresses or PO Boxes within the continental United States.

Incorrect Shipping Addresses

During checkout, you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error.

If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the re-delivery cost. Sunsella is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

If you realize after placing your order you have given the wrong address, please contact our Customer Service Center immediately. Orders are typically shipped the following business day by 11 a.m. PST. Once an order has shipped it can not be canceled or changed.

Processing Time

All orders will be processed and shipped within 24 hours (except holidays and weekends). Orders submitted on weekends, holiday weekends, or holidays will be processed on the next open business day. Please expect longer delivery times on holidays or long holiday weekends.

All orders, unless noted otherwise, will be shipped via DHL or USPS. We provide delivery confirmation on all orders. Delivery times will differ by district. It takes roughly 3 to 5 business days from the time your order leaves our processing center.

Orders Shipped to Alaska and Hawaii

Please allow an additional 2 to 3 days for delivery.

Lost or Stolen Packages

Sunsella can not be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think you package has been misplaced and it has been confirmed to arrive please contact USPS or DHL to open a claim. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to be able to complete that claim.

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